Legal conditions

1.- Purpose.

CNCE INNOVACION, S.L. is the company that owns the domain and website www.dietaymas.com, through which it markets the product DIETA Y MAS (a dietary supplement containing calcium and Bifidobacteria). In these General Terms and Conditions, CNCE INNOVACION, S.L. may be referred to as CNCE INNOVACION, S.L. or as www.dietaymas.com indistinctively.

2.- Reproduction.

Users of our Internet website are not authorised to reproduce, store, distribute, transmit, communicate, modify, alter, transform, transfer or in any other form, undertake activities of a commercial nature on the website, its pages, its content, its services or the elements that comprise it, either partially or completely, without the prior consent of CNCE INNOVACION, S.L..

3.- Confidentiality policy.

This forms an integral part of the general terms and conditions, and by accepting it the user consents to the way in which www.dietaymas.com may use their personal information, which will be used exclusively to communicate notices, promotions and commercial offers to users. www.dietaymas.com will not use your information nor provide it to third parties unless obliged by law or a competent authority through a demand for the same.

Privacy and protection of information: In accordance with Law 15/1999, of December 13, on the Protection of Personal Information, CNCE INNOVACION, S.L. informs you that the personal data you provide by completing this electronic registration form will be entered into a file, managed by CNCE INNOVACION, S.L. Users may  exercise their rights of access, rectification, cancellation and complaint about the processing of their personal information by writing to this company at the following email address: cnce@cnce.es. Please inform us about any changes to your personal information to enable us to update our files.
 
The purpose of processing your personal information is to maintain and manage the business relationship that we have established with you and to satisfy any legal requirements that may arise from these relationships.

By registering with www.dietaymas.com, you consent to the processing of your information by CNCE INNOVACION, S.L. in order to provide you with services, conduct surveys and find out more about our customers in order to improve and adapt services to their interests. Similarly, this enables us to send you information about CNCE INNOVACION, S.L. products, services and special offers.
 
Finally, by accepting the contents of this Legal Notice, you expressly consent that such information may be sent to you using electronic media (including email and SMS) and you understand that you can refuse this at any time by using the aforementioned means.

(Law 15/1999, of December 13, on Protection of Personal Information, and Law 34/2002 of July 11, on Information Society and Electronic Commerce Services)
 
CNCE INNOVATION, SL. undertakes to fulfil all obligations regarding the confidentiality of personal information the company gathers and its duty to store them and to take all necessary measures to prevent their alteration, loss or unauthorised access.
 
Regarding information sent by minors, it is an indispensable requirement that the sender should have obtained prior consent from parent, guardian or legal representative for their personal information to be processed electronically. CNCE INNOVACION, S.L. declines any liability for breach of this requirement.

All the information that you provide us must be accurate and true. In this respect, you guarantee the authenticity of all information communicated. In any case, you will be solely responsible for any false or inaccurate statements made and for any damages that may be caused to CNCE INNOVACION, S.L or third parties due to the information that you provide.

4.- Management of orders.

www.dietaymas.com may, at any time, suspend, cancel, close early or postpone orders due to technical reasons (arising from www.dietaymas.com or third parties, Internet, etc.) or legal requirements obliging the company to do so.

Whenever possible, www.dietaymas.com will notify of such incidents in advance and will endeavour to process all orders received.

CNCE INNOVACION, S.L. markets only in the Iberian Peninsula and Balearic Islands. For other destinations, please enquire at info@dietaymas.com. Shipments are dispatched by Enviália.

Delivery is signed for at the address provided. Name and ID number must be stated on signing receipt.

In its transport costs, Enviália includes a first attempt to deliver at the address provided and a second delivery, pre-arranged by telephone, if the addressee is absent.

If Enviália cannot complete delivery on either of these two attempts, the shipment must be collected at the nearest Enviália centre to the address. To avoid the need for this, please ensure that someone is present at the time of delivery.

Once orders have been dispatched, the delivery address cannot be changed.

If the shipment does not arrive in perfect condition and has any visible damage, the addressee may refuse to accept it, or accept it whilst noting, on the delivery note, their reservation pending inspection of the contents.

In the case of visible damage, the addressee has 48 hours to lodge the corresponding complaint. Complaints regarding transport will not be accepted after this period.

Delivery to any point in the Peninsula will be completed within a maximum of two days.

Shipments to the Balearic Islands may take longer than this. Shipments by Enviália are processed on the day when payment is confirmed. Delivery times: Peninsular Spain and Canaries: 48 hours; Balearic Islands: 72 hours.
 



RETURNS

If, for any reason you are not satisfied with your order, you have a period of 7 working days from the date of delivery of the order in which to return it. The product must be returned in perfect condition and in its original packaging. On receiving the package and checking that everything is in order, we will proceed to repay the full amount into your bank account. This refund must be made within 15 days. The customer is liable for return transport costs, and these will not be reimbursed under any circumstances, unless the return is due to damage to the goods or error on the part of CNCE INNOVACION, S.L.

The customer is responsible for tracking packages, using the number given to them for this purpose, and for collecting packages within the period established, at the appropriate office, if they are not delivered by hand by Enviália. In the event that the package is returned due to not having been collected before the end of the period allowed for this, the package will be dispatched again, subject to an additional shipping charge.
 

5.- Registration.

Registration on www.dietaymas.com is free and necessary in order to complete all purchase operations. Registration implies acceptance and agreement with the terms and conditions established here.

If any of the information they provided changes, the user undertakes to inform www.dietaymas.com of the new information immediately.

Only persons who are of age and not unfit, for any reason, to perform or use any of the operations and services provided by www.dietaymas.com are eligible as users of www.dietaymas.com.

6.- Use of www.dietaymas.com services

Users who register and use the services provided by www.dietaymas.com undertake to do so in good faith and with all due diligence.

CNCE INNOVACION, S.L. reserves the right to suspend or terminate the account of any user who breaches the conditions for using www.dietaymas.com and/or uses, or may use, in the judgement of CNCE INNOVACION, S.L., the service wrongly, provide false information or information that may lead to error or otherwise breaches any of the terms established in these general conditions.

Users whose accounts are suspended or terminated in this way may not register with www.dietaymas.com again except with the express authorisation of CNCE INNOVACION, S.L..

CNCE INNOVACION, S.L. reserves the right of admission.

7.- Jurisdiction.

Any dispute or disagreement that may arise from the interpretation or implementation of these General Conditions shall be settled by the courts and tribunals of the city of Barcelona.
 


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